Coronavirus Challenges | CMS Kidderminster

Coronavirus: A message from our Owners

CMS Vauxhall would like to thank our customers for their patience and support and to our employees for their hard work in dealing with the unprecedented challenges and uncertainty caused by the spread of Coronavirus (COVID-19).

** UPDATE 27/03/20**

Following the most recent Government Guidelines and taking with upmost importance the consideration of the health of both our colleagues and the general public. Therefore we have made the decision to temporarily close our workshop from Monday 30th March 2020. We have remained open in a limited capacity to honour any urgent bookings we had in place, as well as some emergency bookings, to keep you as mobile as possible during this time of uncertainty. We have been in contact with all of our customers who have had bookings in place, and will be in contact as soon as it is safe for us to re-open.

For any urgent enquires please contact the Service Manager via email on mike.fellows@cmsk.co.uk

Our Sales Showroom is also closed to the public but you can still reach us at sales@cmsk.co.uk , at any time.

The government has announced vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March 2020. For more information regarding MOT Testing, please click HERE

The safety of the UK citizens is priority now and we wish you all the safety over the coming weeks.

We look forward to working with you when we are able to re-open.

We took all of the following precautions throughout this process.

  • Cleaning frequency in our sites has been increased throughout the day to ensure high standards of safety and store cleanliness are maintained
  • We have increased the amount of hand cleaning and desk cleaning equipment at our dealerships and have asked our staff to follow the government guidelines with regards to hand washing
  • We are focused on limiting people interactions and so have banned hand shaking in our businesses and are actively encouraging people to stay at a safe distance
  • Any of our employees that show symptoms stated by the government are self-isolated immediately and not attend the workplace in line with current Government guidelines
  • Collection & Delivery service for everyone to continue, especially focusing on vulnerable customers who cannot attend or should not attend the showroom
  • We will continue to provide videos of your vehicle during its health check showing you any items requiring attention – you see what we see
  • We will be providing a personalised service with reduced contact including test drives from your home for anyone needing to replace their current vehicle
  • We can provide a detailed video of any vehicle of interest in our New or Used stock allowing you to buy in confidence at a sustainable distance
  • Vehicles will be wiped down with anti-bacterial wipes prior to us returning your vehicle to you and before and after test drives.This includes door handles, steering wheels, gear stick, hand brakes and radio/infotainment screens.

CMS Vauxhall’s priority is to continue to provide excellent service quality alongside a clean and safe experience for all our customers and employees.

Whilst the future is unknown to us all right now, we are working hard to ensure we are able to keep our showrooms and workshops operational for as long as it is safe to do so by working closely with Vauxhall Motors and following guidance provided by the Government.

We are determined to work together with our customers, employees and suppliers to ensure everyone gets through the following weeks with as little disruption as possible.

CMS Vauxhall as always will remain part of the local communities in which we operate and if there is any support we can give to those trying to help others at this difficult time, please make contact, we will always do what we can to assist.

Yours sincerely,

Owner / Joint Managing Director

 

Owner / Joint Managing Director