CMS Kidderminster, Moving You Forward - Lockdown January 2021 UPDATE
At CMS Kidderminster we have been working hard to support key workers, our customers and their communities throughout the period of lockdown and the subsequent months. In-line with Government guidance we are keeping our aftersales operation open for all services such as Servicing, MOT, Repairs and Parts Sales to keep the nation mobile.
Our sales showroom is now closed to the public however our sales team are still available throughout the period offering a Click and Collect service across all our vehicles; New Cars, Used Cars, Commercial Vehicles. So if you are looking to change your vehicle we are more than able to facilitate this.
Your safety remains our first priority, which is why we have introduced important changes to our service experience during this time as well as developing our Sales Click and Collect Operation.
SALES
We have seen a big percentage of our customers still wishing to change their current vehicle both with our click and collect service earlier in the year and also in the subsequent months. So we do appreciate that some of you may still be looking to purchase a new or approved used vehicle
If you're looking to swap the train, bus or your current car for a better commute then our sales team are on hand throughout. Please do get in-touch or check out our New Car Offers or Used Car stock.
See Our Click And Collect Specials Here
We would like to reassure you that a couple of members of our sales team will be working from our closed showroom, in a safe environment, to be able to offer a click and collect service for cars and vans purchased online or via telephone.
We have the ability to complete all aspects of the sales process without the need for a customer to enter the showroom, from FaceTime Appointments to Video vehicle demonstrations, while still being able to offer our wide range of finance packages.
If you do end up purchasing a new vehicle our handover service will take place outside in a COVID secure environment maintaining complete social distancing, so please bring a coat with you during the handover.
During this lockdown period our sales hours will be;
Mon to Fri: 9:00 - 17:30
Sat: Available Online
We are currently closed on Sundays.
You can contact us on 01562 749000 or by email at sales@cmsk.co.uk
SERVICE & MOTs
During this second Lockdown our aftersales departments will remain fully open for service, as it is deemed as an essential service by the Government Guidelines. Our repairs and MOT tests will be on an appointment only basis. If you have an existing booking with us, rest assured these will remain unaffected. If you would like to book an appointment with our aftersales team, please click the link below or call 01562 749020.
Our Aftersales Hours are currenlty;
Mon - Friday 08:00 - 17:30
Saturday 08:00 - 12:30
We have taken several precautions around our customer areas to make our environment as safe as possible for both our staff members and our customers. We have designated no access areas to ensure social distancing is adhered to and we have just taken delivery of bespoke desk screens to restrict respiratory contact.
Gloves, sanitizers and anti bacterial wipes are widely available to both staff and our customers to reduce any cross contamination on multi touch points such as doors and car keys.
Our process may have changed to ensure safety for all, but customer satisfaction is still our aim so please speak to us if you are unsure of our new guidelines and processes.
We took all of the following precautions throughout this process.
- Cleaning frequency in our sites has been increased throughout the day to ensure high standards of safety and store cleanliness are maintained
- We have increased the amount of hand cleaning and desk cleaning equipment at our dealerships and have asked our staff to follow the government guidelines with regards to hand washing
- We are focused on limiting people interactions and so have banned hand shaking in our businesses and are actively encouraging people to stay at a safe distance
- Any of our employees that show symptoms stated by the government are self-isolated immediately and not attend the workplace in line with current Government guidelines
- Collection & Delivery service for everyone to continue, especially focusing on vulnerable customers who cannot attend or should not attend the showroom
- We will continue to provide videos of your vehicle during its health check showing you any items requiring attention – you see what we see
- We will be providing a personalised service with reduced contact including test drives from your home for anyone needing to replace their current vehicle
- We can provide a detailed video of any vehicle of interest in our New or Used stock allowing you to buy in confidence at a sustainable distance
- Vehicles will be wiped down with anti-bacterial wipes prior to us returning your vehicle to you and before and after test drives.This includes door handles, steering wheels, gear stick, hand brakes and radio/infotainment screens.
CMS Vauxhall’s priority is to continue to provide excellent service quality alongside a clean and safe experience for all our customers and employees.
Whilst the future is unknown to us all right now, we are working hard to ensure we are able to keep our showrooms and workshops operational for as long as it is safe to do so by working closely with Vauxhall Motors and following guidance provided by the Government.
We are determined to work together with our customers, employees and suppliers to ensure everyone gets through the following weeks with as little disruption as possible.
CMS Vauxhall as always will remain part of the local communities in which we operate and if there is any support we can give to those trying to help others at this difficult time, please make contact, we will always do what we can to assist.
Yours sincerely,
Lisa Mezzone
Owner / Joint Managing Director
Luke Mezzone
Owner / Joint Managing Director