Customer Services | CMS Kidderminster

Customer Services

CMS - 2015 Customer Excellence Award Winner

We at CMS Kidderminster are pleased to announce that we have received the 2015 Vauxhall Customer Excellence Award.

Being a local family run business this award means a great deal to us as we put customer satisfaction and experience at the top of our agenda. Whether its buying your new car or your car having its MOT we like to pride ourselves on the service you receive throughout your CMS journey which is why we see this award as so importnant to receive.

The Vauxhall Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. Retailers must demonstrate outstanding customer focus and dedicated service to receive an award.

How are the winners decided?

Vauxhall update their index of Retailer performance using their customer feedback surveys which they call Purchase Satisfaction and Service Satisfaction survey. As a CMS customer you will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. As a whole Vauxhall collect thousands of these surveys – a recent tally came to over 30,000 of each survey over six months – so they make up a very accurate and long term picture of our customers' experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.

What can I expect from an award-winning Retailer?

When you visit an award-winning Retailer, you can rest assured that you will be receiving truly dedicated customer service. These Retailers have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that's gone into their consistent achievements and all-round high performance.

We would like to thank all our customers for their continued support and we hope to see you soon