Covid-19 Update | CMS Kidderminster

CMS Kidderminster, Back To Moving You Forward

At CMS Kidderminster we have been working hard to support key workers, our customers and their communities throughout the period of lockdown. In-line with Government guidance we have re-open from June 1st 2020. Your safety remains our first priority, which is why we have introduced important changes to our showroom and service experience.


Below are some generic videos put together with Vauxhall to help to see what you may expect when you visit us.

SERVICE & MOTs

At CMS Kidderminster we have adapted our processes to keep our Service centres and workshops open and operating safely. We're open in order to keep your Vauxhall performing at it's best and to take the stress out of running a vehicle. We have put into place protective measures to keep both our staff and you, our customers, safe. Please watch the video for guidance or get in contact to find out specifics.

Book A Service Online


SALES

If you're looking to swap the train, bus or your current car for a better commute then our showroom is now open, From 1st June 2020. Please do get in-touch or check out our New Car Offers or Used Car stock. Please watch the video for guidance on what to expect when you visit CMS Kidderminster.

With the change in government guidelines our sales department is now open, still adhering to all social distancing guidelines. We are still able to offer all the facilities we have done over the past few weeks such as distance sales and contactless vehicle viewing and handover. If you wish to visit our showroom you are able to do so but where possible we would like you to book an appointment prior so we are in the best position to manage our showroom levels.

Our sales department opening times are currently;

9:00 - 18:00 Weekdays and 9:00 - 16:45 Saturdays. 

We are currently closed on Sundays.

You can contact us on 01562 749000 or by email at sales@cmsk.co.uk

We have taken several precautions around our customer areas to make our environment as safe as possible for both our staff members and our customers. We have designated no access areas to ensure social distancing is adhered to and we have just taken delivery of bespoke desk screens to restrict respiratory contact.

Gloves, sanitizers and anti bacterial wipes are widely available to both staff and our customers to reduce any cross contamination on multi touch points such as doors and car keys.

Our process may have changed to ensure safety for all, but customer satisfaction is still our aim so please speak to us if you are unsure of our new guidelines and processes.

We took all of the following precautions throughout this process.

  • Cleaning frequency in our sites has been increased throughout the day to ensure high standards of safety and store cleanliness are maintained
  • We have increased the amount of hand cleaning and desk cleaning equipment at our dealerships and have asked our staff to follow the government guidelines with regards to hand washing
  • We are focused on limiting people interactions and so have banned hand shaking in our businesses and are actively encouraging people to stay at a safe distance
  • Any of our employees that show symptoms stated by the government are self-isolated immediately and not attend the workplace in line with current Government guidelines
  • Collection & Delivery service for everyone to continue, especially focusing on vulnerable customers who cannot attend or should not attend the showroom
  • We will continue to provide videos of your vehicle during its health check showing you any items requiring attention – you see what we see
  • We will be providing a personalised service with reduced contact including test drives from your home for anyone needing to replace their current vehicle
  • We can provide a detailed video of any vehicle of interest in our New or Used stock allowing you to buy in confidence at a sustainable distance
  • Vehicles will be wiped down with anti-bacterial wipes prior to us returning your vehicle to you and before and after test drives.This includes door handles, steering wheels, gear stick, hand brakes and radio/infotainment screens.

CMS Vauxhall’s priority is to continue to provide excellent service quality alongside a clean and safe experience for all our customers and employees.

Whilst the future is unknown to us all right now, we are working hard to ensure we are able to keep our showrooms and workshops operational for as long as it is safe to do so by working closely with Vauxhall Motors and following guidance provided by the Government.

We are determined to work together with our customers, employees and suppliers to ensure everyone gets through the following weeks with as little disruption as possible.

CMS Vauxhall as always will remain part of the local communities in which we operate and if there is any support we can give to those trying to help others at this difficult time, please make contact, we will always do what we can to assist.

Yours sincerely,

Lisa Mezzone


Owner / Joint Managing Director

Luke Mezzone

Owner / Joint Managing Director